A recent ransomware breach at Motility Software has put 766,000 auto dealership customers at risk of identity theft.
What Triggered the Breach?
The attack targeted Motility Software Solutions, a key player in dealer management systems. Cybercriminals infiltrated the company’s servers, deploying malware that locked down portions of their infrastructure and extracted confidential files. This type of ransomware assault is increasingly common, with global attacks surging—over 5,600 such incidents were publicly reported worldwide in 2024 alone. In the auto industry, similar events have spiked, including a massive disruption at CDK Global earlier this year that halted operations at over 15,000 dealerships across North America.
The Scope of Data Exposure
The breach potentially exposed a range of personal details, including names, addresses, contact information, birth dates, Social Security numbers, and driver’s license details—though not all individuals had every type of data compromised. With 766,000 customers affected, the risks include identity theft and fraud. Statistics show that ransomware incidents cost victims an average of $1.85 million, highlighting the financial toll beyond just data loss. In the dealership space, cyberattacks have risen 232% following high-profile breaches, amplifying concerns for consumers and businesses alike.
Response and Mitigation Efforts
In response, Motility swiftly investigated the intrusion, restored systems using secure backups, and bolstered their defenses with enhanced monitoring, including scans of underground networks for leaked data. They’ve offered affected parties a year of complimentary identity protection services and advised proactive steps like credit monitoring. This aligns with best practices, as early detection can mitigate long-term damage.
Safeguarding Your Information
If you’re among those impacted—or even if not—take action: Regularly review credit reports, set up fraud alerts with major bureaus, and consider freezing your credit to prevent unauthorized access. Broader industry trends reveal that exploited vulnerabilities are the leading cause of ransomware, affecting 63% of cases due to insufficient skills or resources. Dealerships should invest in multi-layered security, employee training, and regular audits to stay ahead.
